Reference

Your Privacy at sop88, Clearly Explained

At sop88, we collect only the data we need to run your account, process deposits via DANA, OVO, GoPay and QRIS, and keep your sessions secure — nothing…

Account data protectedDANA, OVO, GoPay, QRIS payment data handled securelyRight to access & deleteData retention limits appliedContact us to update records
Explore the Lobby Read FAQ
sop88 Your Privacy at sop88, Clearly Explained
PRIVACY CONTACT PATHS

How to Reach Our Privacy Team

If you want to review, correct, or remove data we hold about your account, our privacy support team is reachable seven days a week between 08:00 and 23:00 WIB. Whether you are in Bandung or anywhere else in Indonesia, we aim to respond to all data requests within 72 hours of receipt. Use any of the three channels below to submit your request.

Team online

Live Chat

Start a live chat session directly from your account dashboard between 08:00 and 23:00 WIB. Describe your data request and our privacy agent will confirm receipt within minutes and follow up within 72 hours.

Email Privacy Request

Send your full name, registered email, and a clear description of your request to our dedicated privacy address. We log every submission with a ticket number so you can track the status of your data request easily.

In-Account Help Form

Navigate to Settings › Help › Privacy Request inside your sop88 account. Fill in the form, select the request type — access, correction, or deletion — and submit. You will receive an automated confirmation with a reference number immediately.

DATA HANDLING STANDARDS

Six Ways We Protect Your Information

Protecting your personal data is an operational priority, not an afterthought. From the moment you register to the moment you request deletion, we apply structured controls at every stage — covering storage…

Encrypted Storage

All personal data, including payment references from DANA, OVO, GoPay and QRIS transactions, is stored using AES-256 encryption at rest. Access to raw records is restricted to authorised personnel only, with audit logs maintained for every access event.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand which account features you use most. You can review and withdraw cookie consent at any time through the Cookie Preferences panel in your account settings.

Payment Data Separation

Data from DANA, OVO, GoPay and QRIS transactions is processed through isolated payment modules that do not share records with marketing or analytics systems. Your wallet details are never exposed to third-party advertising networks.

Account Security Layer

We apply two-step verification on login and flag any session initiated from an unrecognised device or IP address. If suspicious activity is detected, we lock the account and notify you by email before any further access is permitted.

Retention Schedule

Active account data is kept for 24 months after your last session. After that period, all personally identifiable fields are anonymised unless a statutory or regulatory obligation under local law requires us to retain them for longer.

Data Correction Requests

You can request a correction to any data field we hold — name, contact number, or linked payment method — by submitting a request via live chat, email, or the in-account form. We confirm corrections in writing within 72 hours of verification.

Your Privacy Questions About sop88

Below are the questions we receive most often about how we handle personal data, what rights you hold, and how to exercise those rights. If your question is not covered here, our privacy team is available via live chat or email seven days a week until 23:00 WIB.

We collect your name, email address, phone number, and the payment method you register — DANA, OVO, GoPay or QRIS. We also log device identifiers and IP addresses to protect your account from unauthorised access attempts.

We retain identifiable account data for 24 months from your last active session. After that, records are anonymised. Longer retention applies only where local law specifically requires it, such as financial transaction records subject to regulatory requirements.

Yes. Submit a data-access request via live chat between 08:00 and 23:00 WIB, by email, or through the Privacy Request form in Settings › Help. We will compile and send your data summary within 72 hours of verifying your identity.

You may request deletion of your personal data at any time. Access depends on local law — where local law permits full erasure, we will complete it within 14 business days and confirm in writing. Anonymised transaction logs may be retained for statutory compliance.

No. Payment data from DANA, OVO, GoPay and QRIS is processed inside isolated modules and is never passed to advertising networks or sold to third parties. Only our payment processing partners handle transaction references, under strict data-processing agreements.

Open your account, navigate to Settings › Cookie Preferences, and toggle each cookie category on or off. Changes take effect immediately. Withdrawing analytics cookies does not affect your ability to deposit, withdraw, or access the account lobby.

After account closure, personally identifiable fields are scheduled for anonymisation at the end of the 24-month retention window. Any data we are required to retain under local law — such as deposit and withdrawal records — is kept separately and securely until the statutory period expires.

Related Pages

sop88 Indonesia FAQ sop88 Casino sop88 Login About Us